Frequently asked questions

Browse products, choose your variant and click Add to cart. When you are ready, open your cart, proceed to checkout, choose a delivery address and payment method, then place the order. You will receive an order number immediately.

We accept cash on delivery, eSewa, Khalti, Fonepay QR, bank transfer and card payments where available. Digital payments are verified automatically; bank transfers require a screenshot uploaded on the payment page.

Inside Kathmandu Valley, most orders arrive within 1–3 business days. Other major cities take 2–5 business days, and remote districts can take up to 10 business days. The estimate is confirmed at checkout.

You can cancel an order yourself while it is still pending, confirmed or processing. After dispatch, contact support. Returns are accepted within 7 days of delivery for eligible products in unused condition with original packaging.

Create a customer account, then visit Sell on NepalCart and submit your store application with your business details. Our team verifies applications within 1–2 business days. Verified sellers can publish products immediately.